Singapore Airlines Ltd.
Lowongan ini sudah ditutup
Tayang 12 Jun 2025 · Dilihat 368 kali
Customer Service Officer
- Penempatan
- Kabupaten SidoarjoSidoarjo (Sedati)
- Pendidikan
- S1
- Pengalaman
- Minimal 1 tahun
- Bidang pekerjaan
- Pelayanan Pelanggan (Customer Service)
Kualifikasi
- Minimum bachelor's degree from reputable university.
- Fluent in English.
- Must be customer oriented and be able to supervise service partner staff effectively.
- Must be well-versed and conversant in customer handling technique, traffic and cargo operations, procedures, general aviation knowledge, possess a safety/security mindset.
- Must be proactive and be able to work independently with minimal supervision.
- Must be able to write reports and handle routine correspondence with service partner, airport authorities and customers.
- Must be a team player and willing to go the extra mile to ensure team dynamics and operational excellence.
- Must be willing to work in irregular hours if needed including weekend and public holiday.
- Willing to be placed in Juanda International Airport, Surabaya.
Job description
- Executing day to day operational tasks to support the station and team to meet objectives.
- Handle flight operations duties including arrivals, boarding gate and VIP/HCIP monitoring whilst supervising GHA team.
- Handle baggage management: customer feedback, investigations, baggage performance, invoice verification, STPC vendors, transportation.
- Manage ad hoc delays, customer feedback and crisis management situations.
- Handle stations admin matter: accountable documents, stationery, office equipment, amenities, invoice verification, work permits, insurance, office rental.
- Generate station reports in relation to individual admin tasks and responsibilities as assigned by Station Manager.
Tentang Singapore Airlines Ltd.
Singapore Airlines Ltd (SIA) adalah maskapai penerbangan nasional Singapura dan salah satu perusahaan penerbangan paling bergengsi di dunia. Sebagai flag carrier, SIA didirikan pada 1972 setelah pemisahan dari Malaysia-Singapore Airlines dan bermarkas di Airline House, 25 Airline Road, Singapura. SIA mengoperasikan jaringan global yang menjangkau lebih dari 120 destinasi di 46 negara, melayani pasar Asia, Amerika, Eropa, Afrika, dan Australia dengan armada modern yang terdiri dari sekitar 163 pesawat, termasuk widebody, narrowbody, dan kargo & freighter . Maskapai ini juga mengelola layanan budget carrier melalui Scoot, serta menyediakan layanan engineering, pemeliharaan, pelatihan pilot, kargo, dan layanan lounge premium seperti SilverKris. Dengan reputasi unggul, armada mutakhir, serta layanan full-service hingga low-cost dan layanan pendukung teknik, Singapore Airlines terus menjaga posisinya sebagai pemimpin industri penerbangan Asia dan global.